PRE-ORDER ONLINE FOR IN STORE PICKUP

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Shipping & Returns

Online Pre-Order for Pickup

We offer online pre-orders for pickup, for the time being.

Pick Up Location:
2620 Rutherford Rd, Vaughan ON L4K 0H1, Canada

Instructions:
When you arrive, see us at the front desk to make your payment. Your order will be packed and ready-to-go.

14-Day Refund / Return Policy

Your satisfaction is very important to us. We've made our return policies easy and convenient for our fellow pet lovers.

Return Of Goods

Within 14-days of purchase, items eligible for return:

  • With valid receipt
  • In original packaging
  • Unopened
  • Unused
  • In re-sellable condition

After 14-days of purchase, refund will be issued as a store credit applied to your customer account.

No refunds or returns will be provided after 30-days from the purchase date.

Refund will be issued in the same form of tender with which the product was purchased.

Return Exceptions

Items ineligible for return in accordance to our return policies include:

  • Clearance or sale items are considered final sale
  • Special order items
  • Raw food*
  • Gently-cooked food
  • Supplements
  • Pet clothing
  • Beds, blankets
  • Pet carriers, mats, snuffle mats, interactive treat-oriented toys
  • Sanitary products (i.e. wet wipes, pet diapers)

* Due to the nature of our business, frozen items that have been thawed or improperly stored are ineligible for return. We reserve the right to assess the request for return on raw items on a case-by-case basis at our sole discretion.

We follow manufacturer return policies which are uniquely set out by the manufacturer.

Returning Online Purchases

In accordance with our return policies, if you're not satisfied with your wildpawspantry.ca purchase, please visit our store location to make a return at no additional cost. We will happily refund your order for the purchase price.

Questions about our return policies? We can be reached Tuesday to Friday 10am - 6pm EST by phone 905-553-5999, or through email at [email protected]

WildPaws Pantry Inc. reserves the right to change or revise store return policies at its sole discretion and without notification.