Return Of Goods
Within 14-days of purchase, items eligible for return:
- With valid receipt
- In original packaging
- In re-sellable condition
After 14-days of purchase, refund will be issued as a store credit applied to your customer account.
No refunds or returns will be provided after 30-days from the purchase date.
Refund will be issued in the same form of tender with which the product was purchased.
Items ineligible for return in accordance to our return policies include:
- Clearance or sale items are considered final sale
- Special order items
- Raw food*
- Gently-cooked food
- Pet clothing
- Beds, blankets
- Pet carriers, mats, snuffle mats, interactive treat-oriented toys
- Sanitary products (i.e. wet wipes, pet diapers)
* Due to the nature of our business, frozen items that have been thawed or improperly stored are ineligible for return. We reserve the right to assess the request for return on raw items on a case-by-case basis at our sole discretion.
We follow manufacturer return policies which are uniquely set out by the manufacturer.