It's easy to shop with us online! WildPaws offers online pre-order for pickup. Continue reading for additional information.

Q:     When can I pickup my online order? 

Order pickup is available during regular store hours:

Q:    What region do you serve with online ordering for pick-up?

You must be within driving distance to our store location at 2620 Rutherford Rd, Vaughan L4K 0H1.

However, we are exploring shipping options. So check back with us again!

Q:    How does online ordering for pick-up work?

1. Select your purchase(s) and proceed to checkout.

2. At checkout, enter your email address and contact information.

3. Select delivery option, in this case "Pickup In Store". 

4. Select payment option, in this case "Pay At Pickup".

You can use the comment box to provide additional information with your order.

You will receive an order confirmation, invoice and order status updates as your order is processed.

An additional email notification will be sent when your order is complete and ready for pickup. 

When you arrive at the store, make your way to the front desk. Your items will be ready for you and payment can be made by Visa, MasterCard, ApplyPay, DebitCard or Cash payment.

Important note: All contact information you provide in use of our online ordering service must be valid. If the information you provide is not valid, you forfeit your right to use this service. We must be able to contact you to confirm, revise, inform of any changes or discrepancies.

Q:    What happens if an online order is abandoned or not picked up?

If an order is abandoned or not picked up for 7 business days without notification from purchaser, the order will be cancelled and products will be released back into inventory.

However, we will make 1 attempt to reach you before cancelling your order.

Q:    How much does in store pick-up cost?

FREE!

Q:    Is there a minimum purchase requirement for pick-up?

No.

Q:    Do you accept returns or exchange?

Yes, we accept returns or exchanges in accordance with our Return Policies.

Please bring your product in its original packaging with the receipt to the store, and we’ll be happy to help you.

Q:    The product I usually purchase is not showing online. How do I order it?

Our entire inventory is available for online ordering. If you don’t see the item you wish to purchase, it may be marked as ‘sold out’ or not visible indicating it's out of stock. Please email us at [email protected] and we’ll try our best to restock it as soon as possible.

Q:    I want an item that is "Sold Out". Are you getting more?

We are receiving scheduled orders from our vendors. We receive product every week or so. Please be patient as we restock and adjust to new order volume. You're always welcome to contact us to inquire.

Q:    Do my online orders qualify for Frequent Buyer Programs?

Yes, if you are a PawPoints Member. Once the product is purchased we'll add it to your Frequent Buyer Program account.

Q:    I usually shop in store, will my PawPoints Account link to my online purchases?

Yes. At the time of payment, your PawPoints will be added to your account.

Still have questions? Contact us [email protected]